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Return and Refund Policy
Find your answers here!
Do you offer free delivery?
Yes, delivery is free for purchases over €60.
What are your delivery times?
All orders are carefully prepared and shipped within 24/48 hours. Delivery takes between 2 and 5 business days.
Can I track my order?
Of course. As soon as your order ships, you will receive an email with a tracking link to follow your package in real time.
Can I give your products as a gift?
Yes, our products make perfect gifts. Each product comes in premium packaging suitable for the most thoughtful gestures.
What payment methods do you accept?
Credit card, PayPal, and other secure payment solutions offered at checkout.
Is my payment secure?
Absolutely. We use encryption technology that meets the highest standards. Your information is 100% protected.
Can I return a product?
Yes, within 14 days of receipt, with the exception of opened hygiene products. The product must be intact and in its original packaging.
How do I return an item?
Simply contact our customer service. We will guide you step by step to ensure the process is smooth and easy.
Are returns free?
We do everything to simplify your experience. Contact us and we will offer you the most suitable solution.
How can I contact customer service?
By email to contact@elyara.fr or via our official social media channels.
How long will it take to receive a response?
Within 24 hours maximum, 7 days a week. Every client is a priority.
Do you offer personalized support?
Yes. Our team is available to advise you on the optimal use of our products and answer all your questions.
