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Is the mask made in France?
Yes.
The Elyara Nourishing Mask is formulated and packaged in France, in a laboratory specialized in clean & high-performance hair care.
Can I use the mask if I have fine hair?
Yes, absolutely. Just apply a moderate amount and avoid the roots. The mask provides softness, shine, and strength, without weighing down natural volume.
What are the main active ingredients in the mask?
What hair types is your treatment designed for?
The Elyara Nourishing Mask is suitable for all hair types, but it is particularly effective for dry, damaged, weakened, color-treated, or curly hair. Its rich, clean, and high-performance formula nourishes the hair fiber without weighing it down, making it suitable for fine hair that needs softness and shine.
Are the formulas suitable for pregnant women?
Our products do not contain any controversial ingredients. However, if in doubt, we recommend seeking the advice of a healthcare professional.
Quelle est la différence entre le shampoing et le masque ?
Le shampoing nettoie en douceur et prépare la fibre ; le masque la nourrit en profondeur et répare les longueurs. Utilisés ensemble, ils forment la routine anti-casse complète.
What are the main active ingredients in the shampoo?
A formula with 98.4% natural ingredients, sulfate-free, paraben-free, 100% Vegan. Made in France.
Is the shampoo suitable for daily use?
Yes. Its sulfate-free formula respects the scalp's natural hydrolipidic film. It can be used daily without damaging or drying out the hair fiber, unlike conventional shampoos.
In what order should I use shampoo and a hair mask?
Always shampoo first. It prepares and opens the hair fiber's cuticles, allowing the mask to then penetrate deeply. This is the recommended sequence for maximum effectiveness.
Why choose the Intense Nutrition Duo box set?
The set allows you to save €5.50 compared to purchasing the two products separately. It also guarantees perfect synergy: the shampoo and mask share the same Phytokeratin & Provitamin B5 complex, formulated to work together. It's the best entry point into the Elyara universe.
Do you offer free shipping?
Yes, delivery is free for purchases over €60.
What are your delivery times?
All orders are carefully prepared and shipped within 24/48 hours. Delivery takes between 2 and 5 business days.
Can I track my order?
Of course. Once your order has shipped, you will receive an email with a tracking link to follow your package in real time.
Can I give your products as a gift?
Yes, our treatments are perfect for gifting. Each product comes in premium packaging that lends itself to the most thoughtful gestures.
What payment methods do you accept?
Bank card, PayPal and other secure solutions offered at checkout.
Is my payment secure?
Absolutely. We use encryption technology that meets the highest standards. Your information is 100% protected.
Faut-il un statut pour être ambassadrice ?
Pour toucher ta commission, oui : il te faut un statut qui te permet de facturer, comme la micro-entreprise. Sans statut, tu peux quand même rejoindre le club : tu reçois ta routine offerte, ton code pour ta communauté et les récompenses en produits.
Faut-il beaucoup d’abonnés ?
Nous travaillons rapidement pour envoyer votre commande dès que possible. Une fois votre commande expédiée, vous recevrez un email avec des informations supplémentaires. Les délais de livraison varient en fonction de votre emplacement.
Can I return a product?
Yes, within 14 days of receipt, with the exception of opened hygiene products. The product must be intact and in its original packaging.
How do I return an item?
Simply contact our customer service. We will guide you step by step to make the process simple and smooth.
Are returns free?
We do everything we can to simplify your experience. Contact us and we will offer you the most suitable solution.
How can I contact customer service?
By email at contact@elyara.fr or via our official social media channels.
How long until I receive a response?
Within 24 hours maximum, 7 days a week. Every customer is a priority.
Dois-je acheter les produits ?
1ère routine offerte ensuite attendre les 10 premières ventes.
Conditions, article 2 : les critères y sont repris, avec 300 abonnés comme idéal et non comme minimum.
Faut-il beaucoup d’abonnés ?
Non.
Mes produits sont terminés, comment faire ?
Routine offerte au palier des 10 ventes, et -20 % sur vos achats personnels en attendant.
