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Is the mask made in France?
Yes.
The Elyara Nourishing Mask is formulated and packaged in France, in a laboratory specialized in clean & high-performance hair care.
Can I use the mask if I have fine hair?
Yes, absolutely. Just apply a moderate amount and avoid the roots. The mask provides softness, shine, and strength, without weighing down natural volume.
What are the main active ingredients in the mask?
What hair types is your treatment designed for?
The Elyara Nourishing Mask is suitable for all hair types, but it is particularly effective for dry, damaged, weakened, color-treated, or curly hair. Its rich, clean, and high-performance formula nourishes the hair fiber without weighing it down, making it suitable for fine hair that needs softness and shine.
Are the formulas suitable for pregnant women?
Our products do not contain any controversial ingredients. However, if in doubt, we recommend seeking the advice of a healthcare professional.
What are the main active ingredients in the shampoo?
A formula with 98.4% natural ingredients, sulfate-free, paraben-free, 100% Vegan. Made in France.
Is the shampoo suitable for daily use?
Yes. Its sulfate-free formula respects the scalp's natural hydrolipidic film. It can be used daily without damaging or drying out the hair fiber, unlike conventional shampoos.
What's the difference between shampoo and a hair mask?
We're working quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with additional information. Delivery times vary depending on your location.
In what order should I use shampoo and a hair mask?
Always shampoo first. It prepares and opens the hair fiber's cuticles, allowing the mask to then penetrate deeply. This is the recommended sequence for maximum effectiveness.
Why choose the Intense Nutrition Duo box set?
The set allows you to save €5.50 compared to purchasing the two products separately. It also guarantees perfect synergy: the shampoo and mask share the same Phytokeratin & Provitamin B5 complex, formulated to work together. It's the best entry point into the Elyara universe.
Do you offer free shipping?
Yes, delivery is free for purchases over €60.
What are your delivery times?
All orders are carefully prepared and shipped within 24/48 hours. Delivery takes between 2 and 5 business days.
Can I track my order?
Of course. Once your order has shipped, you will receive an email with a tracking link to follow your package in real time.
Can I give your products as a gift?
Yes, our treatments are perfect for gifting. Each product comes in premium packaging that lends itself to the most thoughtful gestures.
How do pre-orders work?
The Intense Nourishment Shampoo and the Intense Nourishment Duo box set are currently available for pre-order at an exclusive launch price. Your order is registered and charged immediately. Shipments will begin in 30 days. You will receive a confirmation email once your package has been dispatched.
What payment methods do you accept?
Bank card, PayPal and other secure solutions offered at checkout.
Is my payment secure?
Absolutely. We use encryption technology that meets the highest standards. Your information is 100% protected.
Can I return a product?
Yes, within 14 days of receipt, with the exception of opened hygiene products. The product must be intact and in its original packaging.
How do I return an item?
Simply contact our customer service. We will guide you step by step to make the process simple and smooth.
Are returns free?
We do everything we can to simplify your experience. Contact us and we will offer you the most suitable solution.
How can I contact customer service?
By email at contact@elyara.fr or via our official social media channels.
How long until I receive a response?
Within 24 hours maximum, 7 days a week. Every customer is a priority.
Do you offer personalized support?
Yes. Our team is at your disposal to advise you on the optimal use of our products and answer all your questions.
