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Our Story
Find your answers here!
Is the mask made in France?
Yes.
The Elyara Nourishing Mask is formulated and packaged in France, in a laboratory specialized in clean & high-performance hair care.
Can I use the mask if I have fine hair?
Yes, totally. Just apply a moderate amount and avoid the roots. The mask provides softness, shine, and strength, without weighing down natural volume.
What are the main active ingredients of the mask?
What hair types is your treatment suitable for?
The Elyara Nourishing Mask is suitable for all hair types, but it is particularly effective for dry, damaged, weakened, colored, or curly hair. Its rich, clean, and high-performance formula nourishes the hair fiber without weighing it down, making it also suitable for fine hair needing softness and shine.
Are the formulas suitable for pregnant women?
Our products do not contain controversial ingredients. However, if in doubt, we recommend seeking the advice of a healthcare professional.
Do you offer free shipping?
Yes, delivery is free for purchases over €60.
What are your delivery times?
All orders are carefully prepared and shipped within 24/48 hours. Delivery takes between 2 and 5 business days.
Can I track my order?
Of course. As soon as your order ships, you will receive an email with a tracking link to follow your package in real time.
Can I give your products as a gift?
Yes, our skincare products make perfect gifts. Each product comes in premium packaging, ideal for a thoughtful present.
What payment methods do you accept?
Credit card, PayPal, and other secure payment solutions offered at checkout.
Is my payment secure?
Absolutely. We use encryption technology that meets the highest standards. Your information is 100% protected.
Can I return a product?
Yes, within 14 days of receipt, with the exception of opened hygiene products. The product must be intact and in its original packaging.
How do I return an item?
Simply contact our customer service. We will guide you step by step to ensure a simple and smooth process.
Are returns free?
We do everything to simplify your experience. Contact us and we will offer you the most suitable solution.
How can I contact customer service?
By email at contact@elyara.fr or via our official social media channels.
How long will it take to receive a response?
Within 24 hours maximum, 7 days a week. Every client is a priority.
Do you offer personalized support?
Yes. Our team is available to advise you on the optimal use of our products and answer all your questions.
